Quick access to Information
A Quick access to information is key to lower incidents resolution time VizisTATva, offers both multi criteria searched and a global search engine to navigate effectively in the CMDB.
In VizisTATva, each CI (of lit of CI’s) is accessible via a direct web link, therefore users can easily share a page or a search result.
At the heart of VizisTATva : the CMDB
The configuration management database (CMDB) keeps track of all configuration items (CI’s) and their relationships.
- Infrastructure (servicer, network devices, printers, subnets , [hones)
- Application architectures
- Business processes
The CMDB also tracks all contacts (teams, individuals), their roles and responsibilities. The CMDB automatically maintains a log of all changes which helps increasing the data quality.
Easy way to Upload data
A lot of information about the IT is stored in Excel files, VizisTATva’s import toll helps loading all this information into the application. The import wizards guide the user, check the data consistency and report the planned changes before user confirmation. All elements managed in the application, as well as their relationships, can be imported massively. This facilitates and accelerates the recovery of existing data and their update.
A Flexible ticketing system
VizisTATva provides different types of tickets, each with a specific workflow :
- User requested
Customizable emails can be sent each time a ticket status changes.